1. Overview
This Shipping & Delivery Policy applies to wholesale orders placed with Lion Promotional Gift Co., Limited ("XmasGifts") through xmasgifts.net. Because we supply made-to-order and bulk goods worldwide, shipping is arranged per order rather than at a flat rate shown online.
2. Incoterms & Quotation
- Standard terms are FOB Ningbo / Shanghai or EXW Yiwu. CIF and DDP can be quoted on request.
- Final freight cost is calculated based on order volume, weight, and destination after we receive your inquiry — it is not a fixed price shown on the product page.
- A detailed quote including product price, MOQ, lead time, and shipping is provided within 1–3 business days of inquiry.
3. Shipping Methods
- Sea freight: LCL (less-than-container) and FCL (full container) for bulk orders — most economical for large volumes.
- Air freight: DHL / FedEx / UPS for time-sensitive or smaller shipments.
- Sample express: DHL / FedEx for pre-production samples (typically 5–7 business days).
- Rail freight: Available to Europe via China–Europe rail.
4. Production & Transit Lead Time
- Production: Typically 15–25 business days after sample approval and deposit receipt, depending on product complexity and order quantity.
- Peak season (Sep–Nov): Lead times may extend by 5–10 days. We recommend ordering early for the holiday season.
- Transit estimates:
- Sea freight to US West Coast / Europe: 25–35 days
- Air express: 5–7 business days
- Rail to Europe: 18–25 days
- Delivery timelines commence upon sample confirmation and deposit clearance, not from the initial inquiry date.
5. Customs, Duties & Risk
- Buyers are responsible for import duties, taxes, and customs clearance in the destination country (except under DDP terms).
- Risk of loss or damage transfers to the buyer upon delivery to the carrier (FOB/EXW) or upon arrival at destination (CIF/DDP).
- We assist with documentation (Commercial Invoice, Packing List, Bill of Lading / AWB) as needed.
6. Tracking & Support
Once shipped, tracking details are shared with the buyer. For shipment status or logistics questions, contact [email protected] or use the contact form. We are not liable for delays caused by customs, force majeure, or carrier issues beyond our control.
This policy is read together with our Terms & Conditions and Return & Refund Policy.